<span style="font-weight: 400;">Thank you for your purchase! I really hope you’re happy with it :). However, if you’re not completely satisfied for any reason, you may return it for a full refund. Note I don’t accept returns or issue refunds for personalized and customized items.</span>

<span style="font-weight: 400;">(If you’d like an exchange instead, let me know and we’ll take it from there.)</span>

&nbsp;
<h2>RETURNS</h2>
<span style="font-weight: 400;">All returns must be postmarked within ten (10) days of the purchase date. All returned items must be in new and unused condition, with all the original tags and labels attached.</span>

&nbsp;
<h3>Return Process</h3>
<span style="font-weight: 400;">To return an eligible item, please email me at annie [at] annieversalstudios [dot] com to begin the process and obtain the return address. After receiving an authorization, place the item securely in its original packaging, including your proof of purchase.</span>

<span style="font-weight: 400;">Please note that you will be responsible for all return shipping charges. I strongly recommend that you use a trackable method to mail your return and that you ensure it’s packaged with care :).</span>

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<h2>REFUNDS</h2>
<span style="font-weight: 400;">After receiving your return and inspecting the condition of your item, I will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. I will notify you via email when your return has been processed.</span>

&nbsp;
<h2>EXCEPTIONS</h2>
<span style="font-weight: 400;">The following items cannot be returned or exchanged:</span>
<ul>
 	<li style="font-weight: 400;"><span style="font-weight: 400;">Personalized or customized items</span></li>
 	<li style="font-weight: 400;"><span style="font-weight: 400;">Digital designs</span></li>
</ul>
<span style="font-weight: 400;">For defective or damaged products, please email me at annie [at] annieversalstudios [dot] com.</span>

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<h2>QUESTIONS</h2>
<span style="font-weight: 400;">If you have any questions concerning my policy, please contact me at annie [at] annieversalstudios [dot] com.</span>