<h2>• What's the link to your Etsy shop?</h2>
<a href="https://www.etsy.com/shop/AnnieversalStudios/">https://www.etsy.com/shop/AnnieversalStudios/</a>
<h2>• Do you accept returns or offer refunds?</h2>
I strive for 110% customer satisfaction. However, I understand that sometimes life gets in the way so I'll aim to be as accommodating as possible.

<strong>I ACCEPT RETURNS AND OFFER REFUNDS FOR:</strong> Items that you're not satisfied with or purchased in error. (You're responsible for the return shipping.)

<strong>I *DON'T* ACCEPT RETURNS OR OFFER REFUNDS FOR:</strong> Personalized items (i.e., those that contain a name or any other kind of customization) or digital downloads.
<h2>• What if what I got ≠ the listing picture?</h2>
No two items will look exactly the same. Their inherent beauty comes from being different. Although I use the same type of wood and materials for every product group, please expect to see variation in the grain and other facets.

Variations may include light or dark colored knots and other inconsistencies that are present in all real wood. I won't use wood that is not of the absolute highest quality.
<h2>• How do I find out about discounts and new products?</h2>
Feel free to follow me on Instagram (<a href="https://instagram.com/annieversalstudios">https://instagram.com/annieversalstudios</a>) and/or <a href="http://eepurl.com/gc38Q9">subscribe to my newsletter</a> to find new designs, exclusive discounts, <em>and</em> new products that I may not have available on Etsy just yet!
<h2>• How do your custom and personalized orders work?</h2>
This varies, according to the product.

Some products will have their own personalization options, where you can add a name or date, for example. These are made-to-order and will therefore take longer to ship.

Other products don't have any additional options and will come as pictured. Some of these may be made-to-order; others will be in stock. Their status will be explicitly stated on the listing.

I enjoy offering customers the chance to personalize my offerings so be on the lookout for products that do include these options!
<h2>• Do you ship outside the USA?</h2>
Not yet!