<h2>• What does it mean that your designs are "powered by the Golden Rule"?</h2>
In short, <strong>I've always sought to treat others they way I'd like to be treated.</strong>

My digital marketing experience enabled me to open my own consultancy called ONESEVENTWELVE to help local small businesses grow online. I thoroughly enjoy helping them at rates they can afford so they don't consider marketing an unattainable investment. ONESEVENTWELVE's name comes from the place in the Bible where you can find the Golden Rule–the <strong>first</strong> of the Gospels (Matthew), <strong>Chapter 7</strong>, <strong>Verse 12 </strong>= ONE SEVEN TWELVE.

I like to think of ONESEVENTWELVE as an "umbrella" company for all my ventures, including this darling shop, which is why my designs are <em>powered by the Golden Rule</em>.
<h2>• Do you accept returns or offer refunds?</h2>
I strive for 110% customer satisfaction. However, I understand that sometimes life gets in the way so I'll aim to be as accommodating as possible.

<strong>I ACCEPT RETURNS AND OFFER REFUNDS FOR:</strong> Items that you're not satisfied with or purchased in error. (You're responsible for the return shipping.)

<strong>I *DON'T* ACCEPT RETURNS OR OFFER REFUNDS FOR:</strong> Personalized items (i.e., those that contain a name or any other kind of customization) or digital downloads. If I made a mistake on a personalized item (like a misspelling), I'd be glad to send you a revised version of the product.

Read more in my <a href="http://annieversalstudios.com/returns/">Returns Policy</a> page.
<h2>• What if what I got ≠ the listing picture?</h2>
No two items will look exactly the same. Their inherent beauty comes from being different. Although I use the same type of wood and materials for every product group, please expect to see some variation.

Variations may include light or dark colored knots and other inconsistencies that are present in all real wood and uniquely made pieces. I won't use wood that is not of the absolute highest quality.
<h2>• How do I find out about discounts and new products?</h2>
Feel free to <a href="https://instagram.com/annieversalstudios">follow me on Instagram</a> and/or <a href="https://mailchi.mp/9bf63d68050b/annieverse">subscribe to my newsletter</a> to find new designs, exclusive discounts, <em>and</em> new products that I may not have available on Etsy just yet!
<h2>• How do your custom and personalized orders work?</h2>
This varies, according to the product.

Some products will have their own personalization options, where you can add a name or date, for example. These are made-to-order and will therefore take longer to ship.

Other products don't have any additional options and will come as pictured. Some of these may be made-to-order; others will be in stock. Their status will be explicitly stated on the listing.

I enjoy offering customers the chance to personalize my offerings so be on the lookout for products that do include these options!
<h2>• I have shipping questions.</h2>
I don't ship outside of the United States. If you're in the USA and would like to learn more about my shipping policy, click here to visit my <a href="/shipping">Shipping Policy</a> page.